Wednesday, February 9, 2011

Just My Size - Less than satisfactory ordering experience

Ok, I realize that Just My Size doesn't have much choice over whether stores decide to carry their merchandise or not. Wal-Mart used to carry the JMS high-cut, spandex/satin panties, which I loved and bought the hell out of. They carried them in a myriad of colors and prints and I owned a wide variety of them. Well, Wal-Mart, in their infinite wisdom, no longer carries those panties, and neither does any other store. The only place I can find them is online. Not a problem, I thought, I do a lot of online shopping. I figured if I ordered more than one package of two pairs, I would get a variety of colors.
WRONG!!! First of all, I ordered 3 packages - that's 6 pairs of panties. Did they ship them in one parcel? Nope. I get the first package, it's one package, of 2 pair, one black, one beige. Two days later, I get the second shipment, it's 2 packages - 2 pair each, each package consisting of one black, one beige. I ordered 6 pair, hoping I'd at least get a variety of colors - I'm sorry, but black and beige is not a variety. WTF is up with that, JMS? Is that all you're making now in the spandex/satin high-cut panties? Black and beige? What happened to the red, brown, blue, pink, leopard print, pink/blue geometric print, white on white pattern, black on black pattern, brown geometric print? What happened to the diversity of colors you used to have? Did you decide that fat women over a certain size are no longer entitled to a variety of colors/prints/patterns in their panties? Am I going to have to make my own panties now, in order to get what I want, in the colors I want, like I have to make my own bras in order to get one that fits and is in the colors/fabric/style I want? Can you really afford to offend customers this way? Because let me tell you, you've offended the hell out of me, pissed me off, and lost a customer.
I'll be taking one of my old pair of JMS panties apart and using it for a pattern and making my own panties from now on and you can kiss my fat ass's business good-bye.
ETA: This is what I wrote to JMS on their Contact Us form:
I ordered 6 pair of the JMS satin stretch hi-cut panties, hoping I would get assorted colors, as advertised on your website. I was very disappointed when my order arrived to find that I got 3 pkgs containing 1 pr black/1 pr beige panties each. Is this something which is going to happen every time I order panties from you? If it is, I'll not order any more panties from you, I'll take an old pair of my JMS stretch satin hi-cut panties apart and use them for a pattern and make my own from now on. I used to be able to buy these panties in red, pink, brown, blue, black on black pattern, white on white pattern, brown leopard print, brown geometric print, blue/pink geometric print, black, white, and beige. I also used to be able to find them in stores, now the only place I can find them is online at your website, and you don't give me an option to pick the colors I want. I love the way these panties fit, they're the only ones I'll wear, and I would love to have a wider selection of colors.

ETA: This is the response I got from JMS Customer Service -
Dear Customer,
Thank you for inquiring about our assorted colors in packaging. We are
unable to list the colors of this item because these may vary depending
on how the manufacturer randomly packages these.
Please let us know if we can assist you further.

A totally inadequate response, if you ask me. So yeah, I won't be ordering from them again. I'll be taking an old pair of my stretch satin panties apart and using them as a pattern and making my own panties from now on (I figure the lycra spandex swimsuit fabric will work just as well if I can't find stretch satin fabric).
They don't care to address my concerns, I don't care to give them any more of my money, for anything.
I just contacted JMS Customer Service again, for all the good it will do.
I told them that their response was less than satisfactory and
In other words, you have no intentions of trying to remedy this situation at all. Your customers are stuck with whatever you decide to send out because you won't contact your manufacturer to ask them to supply more colors/prints/patterns. Thank you for letting me know how much my business matters to you - not much at all, apparently. Since you aren't willing to do anything to remedy this situation, you obviously don't need my business.

This is especially upsetting with all the brouhaha they've had in the news with how they're updating their image, going with better colors/prints/fabrics/etc for their clothing line. I guess that only matters if it's clothing that whole world can see. If the whole world doesn't see your panties, it doesn't matter that they're boring and blah, you don't need to have colors/prints/patterns that you like, you can put up with black/beige/white and be damned glad that they even deign to carry them in sizes to fit your fat ass. Well fuck that shit. If you aren't going to give me the panties I want (in the colors/prints/patterns that I want), that you used to carry, then I'll be damned if I'm going to spend my money on any of your clothing line, I don't give a fucking rat's ass how goddamned cute/fashionable/affordable it is. Fuck me over in one area, and you've lost me as a customer in every area - I'm a curmudgeonly bitch like that.