So this is the letter I wrote in their "contact us" form:
I would like to order some pants from your catalog, item #25-17777-842, but you only carry them with a 30" inseam and I need a 32" inseam. I would order the 25-33835-842 pants, but they don't have pockets, neither do the 25-55058-842 pants, even though the inseams are long enough in both of those. Why can't you carry pants with pockets (slash pockets, not those useless sideseam pockets) in all 3 leg styles and in petite, average, AND tall? I happen to be a fat woman with long legs who wants pockets (the diagonal slash pockets) in my pants, and would love to be able to choose from straight, boot-cut, and wide leg styles, and not be stuck with pants that either have no pockets at all, or have hems that hit above my ankles if they do have pockets.
I buy most of my clothing at Woman Within, but you are really making me reconsider that. I had purchased 4 pairs of the pants like I'm describing (32" inseam, straight leg, diagonal slash pockets, polyester/rayon/spandex) several years ago, and then you quit carrying them. Now you have them back, but they just don't have a long enough inseam.
You seem to have plenty of options in pants styles and lengths if you like the sideseam pockets, but I don't like them, every time I sit down, whatever is in my pocket falls out. Rather makes the pocket useless, don't you think?
I guess I'll have to go back to making all my clothes and you can do without the money I would otherwise be spending with you.
We'll see what kind of response I get from them, but I'm betting it's going to be a form letter saying they're sorry, but they just can't carry everything everyone wants or some such bullshit (can you tell I've written complaining letters to clothing catalog companies before and what kind of response I've gotten?).